Returns & Shipping

Return & Replacement Policy

At Herbitone, we care about your shopping experience and we ensure each parcel is packed with care. To maintain product quality and prevent misuse of our return service, the following conditions must be met to qualify for a return or replacement:

✔ Eligibility Requirements

  • Return & replacement is only applicable if the delivered product is damaged, incomplete, or incorrect.

  • Claims must be raised within 24 hours of delivery through WhatsApp at 0300-2163120.or E mail:Herbitone.Net@gmailcom

  • A full unboxing video is mandatory as proof.
    Claims without video evidence will not be accepted.

  • Products must be unused, unopened, and in original packaging.

  • Approved items must be returned to our warehouse within 7 days of delivery.

Once the product is received and inspected by our Quality Assurance team, a replacement will be issued after successful verification.

Customer Responsibility

The item remains the customer’s responsibility until it reaches our warehouse. Please pack the product properly to avoid courier damage.

Replacement Preference

  • Same product replacement will be preferred.

  • Different product or variant may be considered only if approved by our customer care team and depends on stock availability.

⚖ Reserved Rights Regarding Returns

Herbitone reserves the right to refuse or limit returns in the following cases:

  • Multiple or irregular return claims

  • Missing or damaged returned items

  • No valid unboxing video provided

  • Suspected fraudulent or unethical activity

Shipping Policy

⏱ Delivery Time

After order confirmation (via call or WhatsApp), delivery may take:

Location Estimated Time
Major Cities 2–4 working days
Other Cities / Remote Areas 3–7 working days

Weather conditions, public safety, or high-order volume may cause delays.

Order Tracking

Once the order is dispatched:

  • Customers will receive an SMS or WhatsApp message with tracking details.

  • Tracking usually updates after 12 hours of dispatch.

  • Delivery personnel may contact customers on the phone number provided during checkout, so please keep your phone active.

Shipping Charges

Order Value Delivery Fee
Below Rs. 2000 Standard shipping charges apply
Rs. 2000 & Above Free delivery (on promotional offers only)

Herbitone may offer free delivery or seasonal discounts during special promotions.

Courier Services

Our products are shipped through trusted courier partners including:
PostEx, Leopards & Other Registered Delivery Services in Pakistan.Giveaway Promotions / Free Gifts

  • Free gifts are effort-based and criteria-based (time, date, order value, social participation).

  • Only customers who meet the defined criteria will receive promotional gifts.

  • Giveaway distribution remains at the discretion of the campaign guidelines.

📞 Contact Information — Herbitone Customer Support

If you have any questions or require support regarding your orders, our customer care team is readily. Available to assist you

Email
email.herbitone.net@gmail.com

Phone Numbers
0300-2163120
0320-7639392

Address
Sharif Farm, Rahwali, Gujranwala (GRW), Pakistan

🕒 Working Hours
Monday to Friday: 9:00 AM – 10:00 PM
Saturday: 9:00 AM – 9:00 PM
  Public Holidays: Closed

We strive to respond to all customer inquiries within 24–48 hours