FAQs

Product Related FAQs

How do I know which Herbitone products are suitable for my skin type?
Each product page includes key ingredients and recommended skin types. If you are unsure, you can contact our skincare support on WhatsApp at 0300-2163120 for a quick skin consultation.

Can I get samples before purchasing full-sized products?
Sample and trial options may be available during special campaigns or promotions. For current availability, please message us on WhatsApp at 0300-2163120.

Are Herbitone products suitable for sensitive skin?
Many of our formulations are designed to be gentle and suitable for most skin types. However, we always recommend doing a patch test first and consulting a dermatologist if you have highly sensitive or reactive skin.

Shipping & Delivery FAQs

How long will it take for my order to arrive?
Standard delivery within Pakistan usually takes 2–4 working days for major cities and 3–7 working days for other areas, after order confirmation.

Do you ship internationally?
Currently, Herbitone primarily serves customers within Pakistan. For special export or bulk inquiries, please contact us on WhatsApp at 0300-2163120.

Will I receive a tracking number for my order?
Yes. Once your order is dispatched, you will receive an SMS or WhatsApp message with your tracking details, so you can monitor your parcel until delivery.

Returns & Refunds FAQs

What is your return and replacement policy?
We accept return and replacement requests only for damaged, incorrect, or incomplete products.
To be eligible, you must:

  • Record a full unboxing video

  • Submit your claim within 24 hours of delivery via WhatsApp at 0300-2163120

  • Ensure the product is unused, unopened, and in original packaging

Approved items must be returned within 7 days of delivery.

Do you offer refunds?
Yes, refunds may be issued if a product is verified as damaged or incorrectly delivered. Once the returned item is inspected and approved, refunds are processed via Bank Transfer, JazzCash, or Easypaisa within 2–4 working days. Shipping charges may be deducted as per policy.

Will I get a refund for shipping fees if I return an item?
Original shipping charges are non-refundable, unless the return is due to an error from our side (such as the wrong item being sent).

Payment & Safety FAQs

What payment methods do you accept?
We currently offer:

  • Cash on Delivery (COD)

  • Bank Transfer

  • JazzCash

  • Easypaisa

Payment instructions are shared at the time of order confirmation.

Is my payment information secure?
Yes. We use trusted and secure payment channels. Herbitone does not store your card or wallet details after the transaction is completed.

Can I cancel or modify my order after placing it?
Orders can only be cancelled or modified before dispatch. Once the order is shipped, changes are not possible. Please contact us as soon as possible with your order details on WhatsApp at 0300-2163120.

General FAQs

Do you offer discounts or promotions?
Yes, we frequently run special offers, bundles, and seasonal promotions. Follow us on social media and join our WhatsApp updates to stay informed about the latest deals.

Where can I find ingredient lists for your products?
You can find ingredient details on each product’s page under the product description or ingredients section.

Who should I contact if I have questions about my order or products?
For any questions about your order, products, or skin guidance, please contact our Customer Support via:
📲 WhatsApp: 0300-2163120