Order Cancellation Policy

We understand that plans can change. To assist our customers, Herbitone allows order cancellation under specific conditions as mentioned below:

📌 When Can You Cancel an Order?

An order can be cancelled only if it has not been dispatched from our warehouse.
Once the order is shipped, cancellation is no longer possible.

📲 How to Request Cancellation

To cancel your order, please contact us immediately through:

WhatsApp: 0300-2163120

Make sure to provide the following details:

Full Name
Order Number
Contact Number

Our support team will check the dispatch status and update you accordingly.

⏱ Cancellation Time Limit

Cancellation requests must be made:

Status	Cancellation Possible?
Before dispatch	✔ Yes
After dispatch	❌ Not accepted
Delivered	❌ Not accepted

💰 Refund After Cancellation

If your order is successfully cancelled:

Refunds will be issued via Bank Transfer / JazzCash / Easypaisa
Refund will be processed within 2–4 working days
Payment gateway charges (if any) may be deducted

⚠ Incorrect Information / Failed Delivery

If delivery fails due to:

Wrong address
Incorrect phone number
Customer unavailable for call or delivery

…then cancellation or delivery fees may still apply.
We recommend providing accurate and active contact details during checkout.

📦 After Dispatch (No Cancellation – Only Return Policy Applies)

Once the order has been shipped, cancellation is not possible.
In such cases, you may apply for return or replacement under our official policy:
👉 Refer to our Return & Replacement Policy page.

📞 Need Help?

For quick assistance or urgent updates:
📲 WhatsApp Support: 0300-2163120

Our customer care team is here to help!