Privacy Policy

📄 Privacy Policy — Herbitone Cosmetics

This Privacy Policy explains how Herbitone Cosmetics (“Site”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, use our services, or make a purchase (collectively, the “Services”).
The terms “you” and “your” refer to any individual using or interacting with our Services, including customers, visitors, and other users whose information we collect.

By accessing or using our Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically for operational, legal, or regulatory reasons. The updated version will always be posted on this page with a revised “Last Updated” date.

Information We Collect

1. Information You Provide Directly

We collect the information you voluntarily share with us, including:

Name, address, phone number, and email
Order details including billing and shipping information
Account information (username, password, preferences)
Shopping behavior such as cart items, wishlist, and product reviews
Communication details when you contact our customer support

2. Information Collected Automatically

When you browse the Site, we automatically collect data such as:

Cookies, pixels, and tracking technologies
Device and browser information
IP address, location approximation
Pages visited, time spent, and interaction with the Site

3. Information from Third Parties

We may also receive information from:

Shopify and payment processors for order processing
Delivery and logistics partners
Marketing and advertising partners for relevant communications

We are not responsible for the practices or accuracy of third-party websites or platforms.

How We Use Your Information

We use your personal information to:

Process orders, returns, exchanges, and provide customer service
Manage your account and improve your shopping experience
Send updates, promotions, and marketing communications (where permitted)
Detect and prevent fraud or unauthorized activities
Analyze site performance and enhance our Services

Cookies

We use cookies to:

Improve user experience
Remember preferences
Run analytics and measure performance

You may disable cookies in your browser, but certain Site features may be affected.

Disclosure of Personal Information

We may share your information with:

Service providers (payment processors, shipping partners, IT support)
Business or marketing partners
Affiliates and internal business units
Legal authorities when required to comply with law or enforce our rights

We do not sell your personal information.

User-Generated Content

Any content you choose to post publicly—such as reviews or comments—may be visible to others.
We are not responsible for maintaining the privacy or security of content you voluntarily make public.

Third-Party Websites

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

Children’s Data

Our Services are not intended for individuals under 13 years of age.
If you believe a child has provided personal information, please contact us so we may remove it.

Security and Data Retention

We take reasonable administrative and technical measures to protect your data.
Personal information is retained only as long as necessary for:

Order processing
Legal or regulatory obligations
Business needs

Afterward, information is securely deleted or anonymized.

Your Rights

Depending on applicable laws, you may:

Access the personal information we hold about you
Request correction or deletion of your data
Opt out of marketing communications
Withdraw consent where applicable
Limit or disable certain forms of data processing

To exercise your rights, contact us using the details in our Contact Information section.

International Users

Your information may be stored or processed outside Pakistan, including in regions where Shopify servers operate.
Such transfers comply with applicable data-protection standards to ensure your information remains secure.

📞 Contact Information — Herbitone Customer Support

If you have any questions or require support regarding your orders, our customer care team is readily. Available to assist you

Email
email.herbitone.net@gmail.com

Phone Numbers
0300-2163120
0320-7639392

Address
Sharif Farm, Rahwali, Gujranwala (GRW), Pakistan

🕒 Working Hours
Monday to Friday: 9:00 AM – 10:00 PM
Saturday: 9:00 AM – 9:00 PM
Public Holidays: Closed

We strive to respond to all customer inquiries within 24–48 hours

Herbitone – Your skin deserves gentle care. 💛