Refund policy

Refund Policy

Return & Exchange

Herbitone offers a return and exchange policy.

• Return/Exchange requests must be filed within 48 hours of item delivery.

• The customer will be responsible for all returning delivery charges.

• Damaged or incomplete items will not be eligible for any return or exchange. Herbitone may send back the item at the customer’s expense.

• Customers may claim return & exchange if they receive damaged goods; however, they must provide video proof of this.

• Customers are advised to make a video while unwrapping and unboxing their product from delivery packaging. This video will be used as proof that the customer received a damaged item.

• Send us a video of your product with the issue at 03002163120 within 24 hours on WhatsApp.

• If video proof is not provided, or the video is made after the product has been unboxed, the customer will not be entitled to a return & exchange.

Herbitone is fully responsible in case of damaged or wrong product delivery.

• Herbitone will compensate customers by sending the correct item or issuing a refund.

• Herbitone will only be liable for any replacement if you file your claim within 24 hours and return the product within 7 days of delivery.

• In case of a return, the money will be transferred to the customer’s bank account/JazzCash/Easypaisa within 2–4 working days. Delivery charges will be deducted.

Note: The investigation process for return & exchange may take longer than expected. Please be patient and get in touch with our customer care team on WhatsApp to get updates regarding your concern.

Best Regards,
Herbitone